Q. How do I know you will do a good job?
A. Our mechanics and technicians have had over 60 years combined
experience working on cars. Our master tech's are ASE certified and keep
up with a continuous training and educational program. We love cars, we
restore them, we race them, and we have even been known to have built
them, all for passion. Our shop is equipped with the most up to date
computer diagnostics systems, tools, software and guides.
Q. Do you profit from parts and can I bring my own parts?
A. We buy parts at wholesale price and sell them at under list price, this
means that we do make a few extra dollars, but usually the price we
charge is no more, and sometimes less than what you would get it for if
you walked into the dealer to buy them. We do not install customer supplied
parts as we can not confirm or guarantee compatibility or quality, just like
you would not walk into a restaurant with your own steak and ask them to
cook it for you. The small profit we make on parts allows us to offer you a
great nationwide warranty and peace of mind.
Q. Are there other fees
A. Sometimes we charge small fees for shop supplies, waste disposal,
hazmat and tax. If a vehicle is not collected and paid for within 48 hours we
will charge a $55 storage fee per day, so please let us know in advance if
we need to keep the vehicle beyond 48 hours.
Q. What Payment methods do you accept
A. We accept Cash, Mastercard, Visa, American Express and Discover.
Checks are accepted if they qualify through our merchant service. No
credit check finance available for up to $2500.00, ask for details
Frequently Asked Questions
Q. What is your labor rate?
A. Our labor rate is $89.00 per hour. (Some specialty trades such as
fabrication, machining, transmission tech and performance/race/exotics
tech the labor rate will be between $39.85 to $99.95 per hour)
Q. How do you know how many hours a job will take and how do I know
that you just wont charge extra hours?
A. We use Alldata and/or Mitchell computer guides, these are industry
standard guides that all reputable shops use. These guides not only provide
an industry standard time to carry out most repairs, but also provide up to
date tools, instructions, hints and tips, specifications and much more and
will aid us in providing an estimate as accurate as possible.
Q. How come you have such a low labor rate?
A.We have low overheads.
A.We operate at 150% efficiency.
A.We love our customers, so we keep our customers.
A. Happy customers recommend us to new customers
A.We stick to a strict code of ethics.
A.We make more money by volume of work rather than over charging.